PRIVACY POLICY

1. Overview & Commitment

At ODESSI.TFI (“ODESSI”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy details the types of personal data we collect through our website (odessi.shop), how we use, safeguard, and disclose that data, and your rights under the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India, and applicable international data protection standards.

2. Information We Collect

When you browse our storefront, create an account, purchase apparel, or reach out to our team, we collect the following categories of information:

• Identity & Contact Details: Full name, email address, phone number, shipping address, and billing address.
• Account Credentials: Password hash, encrypted session tokens, and communication preferences.
• Order & Transaction Details: Products purchased, sizes, quantities, transaction timestamps, order values, and delivery status.
• Payment Information: All payment processing is conducted through our compliant third-party payment partner, Razorpay. ODESSI does not store your full card numbers, CVVs, or UPI MPINs on our servers.
• Technical & Usage Data: IP address, device type, browser specifications, operating system, pages visited, and referring URLs collected via standard server logs and telemetry.

3. How We Use Your Data

We use the data collected strictly for legitimate business operations and fulfilling our contractual commitments to you:

• Processing, packing, and delivering your apparel orders.
• Sending transactional updates, such as order confirmations, invoices, and shipment tracking links.
• Handling customer inquiries, size exchange requests, and refunds.
• Maintaining the security, performance, and integrity of our application.
• Delivering product drop alerts, new collection announcements, and editorial newsletters—only when you have explicitly opted in. You can opt out at any time.

4. Third Parties & Service Providers

We do not sell, rent, or trade your personal data to third parties. We share only strictly necessary information with trusted third-party providers:

5. Cookies & Analytics

We utilize essential cookies to maintain your shopping cart, preserve authentication sessions, and remember user preferences. We may also use anonymous analytics tokens to measure site performance, page load times, and customer journeys to refine the Odessi experience. You can adjust cookie preferences in your browser settings, though certain functions (such as cart persistence) may be affected.

6. Data Retention Policy

We retain personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is mandated or permitted by law (such as tax compliance, accounting audits, and statutory reporting under Indian commercial statutes). Once the retention duration concludes, data is securely sanitized or anonymized.

7. Your Rights & Choices

Subject to applicable statutory provisions, you retain the right to:

• Request access to the personal data we store regarding your account.
• Request correction or rectification of any inaccurate or incomplete details.
• Request deletion of your account and associated personal data.
• Opt out of marketing communications via the unsubscribe link in our emails or by contacting us.