CLIENT CARE & SATISFACTION
RETURNS & EXCHANGES
7-Day Returns • 14-Day Size Exchanges • Easy Reverse Pickups
Return any standard apparel within 7 calendar days of delivery for a full refund back to your original payment method.
Need a different silhouette or size? Swap sizes within 14 calendar days of delivery with free reverse pickup.
1. Return & Exchange Eligibility
To qualify for a refund or replacement exchange, all items must meet the following strict conditions upon arrival at our warehouse:
- Condition: The garment must be completely unworn, unwashed, unaltered, and free of stains, deodorant marks, perfume scents, or pet hair.
- Original Tags & Packaging: All woven neck tags, hangtags, barcodes, and custom branded dust bags must remain intact and attached.
- Proof of Purchase: Your order number (#ODS-XXXXX) or purchase confirmation email must accompany the return request.
2. Non-Returnable & Final Sale Items
The following items cannot be returned or refunded:
- Custom / Personalized Orders: Any bespoke items, college fests, bulk organizational orders, or personalized prints made to custom order specifications.
- Worn or Washed Apparel: Garments that have been laundered, altered, or worn beyond initial sizing trial.
- Items marked “Final Sale” or promotional clearance pieces explicitly designated as non-returnable.
3. How to Initiate a Return or Exchange
Initiating a return or size exchange takes less than two minutes:
Step 1: Email Us
Send an email to hello@odessi.shop with the subject line Return / Exchange - #ODS-XXXXX. Include your order number, reason for return/exchange, and photos of the item showcasing tags intact.
Step 2: Pickup Arranged
Our team will verify your request within 24 hours and schedule a reverse courier pickup from your doorstep. A representative will contact you with pickup details.
Step 3: Secure Handover
Pack the unworn item securely in its original packaging along with all tags. Hand over the package to the courier partner upon verification.
4. Quality Inspection & Refund Timeline
Once your returned package arrives back at our Hyderabad logistics hub, our quality inspection team inspects the garment within 48 hours.
Upon successful verification:
- Refund Process: The refund will be credited back to your original mode of payment (UPI, Credit/Debit Card, NetBanking via Razorpay) within 5–7 business days.
- Size Exchange Dispatch: For exchange requests, the replacement size is dispatched immediately after quality approval, and tracking details are emailed to you.
5. Need Immediate Assistance?
Have questions about fit, sizing, or a return in transit? Our support desk is ready to assist: